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Customer Survey
Moving Forward...
As part of Sibmar's commitment to improving customer service, we have continued to carry out our Annual Customer Survey.
Each year, our customers are asked to complete a questionnaire indicating satisfaction across a wide variety of areas and how important each area is to them.
This research allows us to identify if there are service areas where we are falling below or indeed exceeding the levels you expect across the Construction industry.
We are happy to say that generally satisfaction levels are extremely high. Please see below for some of our survey findings compared to the previous year.
What do you think of Sibmar as a company in terms of 'Quality of Work'?
2006 |
2007 |
|
EXCELLENT |
12%
|
24% |
| VERY GOOD | 62%
|
48%
|
| GOOD | 27% |
17% |
| AVERAGE | 0% |
10% |
| NOT UP TO OUR EXPECTATIONS | 0% |
0% |
Would you be happy to recommend Sibmar to someone?
2006 |
2007 |
|
| YES | 87% |
90% |
| NO | 0% |
0% |
| NOT SURE | 13% |
10% |
Your Feedback is Welcome
In this competitive industry we need your feedback, so we can continue to roll out improvements across of all our construction services. Our aim is simple – to supply relevant solutions to meet your needs.
Please click here to download a customer survey and you can send your completed forms to survey@sibmar.com.